Refund and Returns Policy
Effective Date: 07 Feb 2025

At Healthwise.Pk, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions under which you can request a return or refund.

1. Return Eligibility

1.1 Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, you may request a return within 3 days of delivery.
1.2 Unopened & Unused Items: Products must be in their original packaging, unused, and in resellable condition to qualify for a return.
1.3 Non-Returnable Items: Certain products, including perishable goods, opened items, and personalized products, are not eligible for returns.

2. Return Process

2.1 Request a Return: Contact our customer support team at [email protected] within the eligible return period.
2.2 Approval & Shipping: Once your return request is approved, you will receive instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the return is due to our error.
2.3 Inspection & Approval: After receiving the returned item, we will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

3.1 Refund Method: Approved refunds will be processed via the original payment method within [X] business days.
3.2 Partial Refunds: If the returned item is not in its original condition or is missing parts, a partial refund may be issued.
3.3 Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you wish to exchange a product for a different variant, please contact us. Exchanges are subject to product availability.

5. Contact Information

For any return or refund inquiries, please contact:
Email: [email protected]
Phone: 0333-6101070

By making a purchase on Healthwise.Pk, you acknowledge and agree to this Refund and Returns Policy.